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Contact Us

Consumer Enquiries

Independent and impartial advice about the Green Deal for consumers in England and Wales can be obtained from the Energy Saving Advice Service (ESAS) on 0300 123 1234 (standard national rate, opening hours Mon-Fri 9am-8pm).

Advice for consumers in Scotland can be obtained from Home Energy Scotland (HES) on 0808 808 2282 (free from all UK mobile and landline numbers, opening hours Mon-Fri 8am-8pm, Sat 9am-5pm) or at www.greenerscotland.org

As well as providing free advice on the Green Deal, ESAS and HES will provide information about energy efficiency, microgeneration and other existing government schemes such as ECO.

 

Further Enquiries (Including Provider Registration)

For Market Participant Enquiries (including Provider Registration), the GD ORB Helpdesk Team will be pleased to answer your questions. Please submit your enquiry using the form below.

Please note this is not a consumer enquiry helpdesk. Please see above for ‘Consumer Enquiries’. 

 

Financial Conduct Authority Enquiries

If you have a query relating specifically to the status of an application for FCA authorisation, or to whether you require FCA permissions, you are advised to contact the FCA on +44 (0)300 500 0597.

 

The Green Deal Home Improvement Fund

The last release of the Green Deal Home Improvement Fund (GDHIF) announced in March will close on 30 September 2015, or earlier if the funds run out. There will not be any further releases of the GDHIF. The GD ORB does not administer this scheme, and further queries must be directed to enquiries@energy-saving-home-improvement-fund.service.gov.uk or call 0300 555 0201.

 

Unsolicited marketing calls

If you are receiving unsolicited calls which relate to the selling of Green Deal services, please contact the Information Commissioner’s Office (ICO) for advice on how to stop the nuisance calls and messages. Please click here to access the ICO’s website.

 

Installer and Assessor Queries 

For technical queries about the Green Deal Installer and Assessor Standards or how to apply to become a Green Deal Installer or Assessor, please contact the Certification Bodies. Please click here to be directed to the Certification Bodies page.

 

Northgate Public Services

All GD Register technical support calls should be raised through the Northgate Public Services INFRA Portal at https://www.customersupport.northgateps.com. Only GD Assessor Organisations and GD Provider Organisations can log calls. Individual GD Advisors and GD Providers should raise calls through their Assessor/Provider Organisation.

INFRA accounts are set up through the registration process for Assessor/Provider Organisations, but they can also be requested through the Northgate Public Services Desk by email to ps_servicedesk@northgateps.com.

 

GDCC CAS Helpdesk (Data Flows)

For technical Green Deal Central Charge database enquiries regarding data flows, please contact the GDCC Central Adimistration Service at GDCC@gemserv.com or call 0207 090 1068.

 

GDAA Panel Secretary

For queries relating to the Green Deal Arrangements Agreement contact the GDAA Panel Secretary via email at GDAAPanelSecretary@gemserv.com

 

ECO Enquiries

The ECO scheme is administered by Ofgem E-serve on behalf of the Department of Energy and Climate Change (DECC). As such, the GD ORB cannot provide advice relating specifically to the ECO Scheme. Information for customers is available here. For more information for market participants, please visit the Ofgem E-Serve website by clicking here. To contact the ECO team at Ofgem E-serve, please call 02079 017000 or email eco@ofgem.gov.uk

 

 Please note, we no longer operate a telephone helpdesk service and all enquiries must be received by email (GreenDealORBHelpdesk@gemserv.com) or via the enquiry form below.

 

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Media enquiries

This email address is for media enquiries only. For more general enquiries about the Green Deal, please contact the Helpdesk as detailed above. Helpdesk Advisors cannot be reached via this address. 

At Gemserv we have a number of industry experts who are avaliable for comment and interviews on a range of issue within the Energy, Water, Environment, Telecoms and Information Security sectors. 

To arrange to speak to one of our spokespeople, please email our Press Office.